Chadman wrote:I have insisted I was not the only one on a reply and said the club know there was an issue..
"I get back . . .Unfortunately, as explained previously we did not encounter any issues during the live game and there has been no reports including the issue mentioned in your email.
If the game froze or was out of sync it can be due to the internet connection or the device."
So it was all our internet connections and devices that were to blame.
Chadman wrote:Interesting - I emailed iFollow after Saturday's shambles when the commentary was out of sync with the picture and I knew everything that was about to happen on screen and have essentially been told I am a liar and there were no issues. No - 'none we were aware of' or 'we will investigate further' that I would expect - just the below.
Instead they said: "We are able to confirm that you accessed the entire live game without any issues via your Windows pc/laptop. We can confirm as well that we did not have any issues during the live game."
Bloody disgraceful.
Chadman wrote:I have insisted I was not the only one on a reply and said the club know there was an issue..
"I get back . . .Unfortunately, as explained previously we did not encounter any issues during the live game and there has been no reports including the issue mentioned in your email.
If the game froze or was out of sync it can be due to the internet connection or the device."
So it was all our internet connections and devices that were to blame.
FarnieStag wrote:Chadman... surely you could have worked from home putting articles together? Am I missing something or has the world gone totally mad?
Chadman wrote:Interesting - I emailed iFollow after Saturday's shambles when the commentary was out of sync with the picture and I knew everything that was about to happen on screen and have essentially been told I am a liar and there were no issues. No - 'none we were aware of' or 'we will investigate further' that I would expect - just the below.
Instead they said: "We are able to confirm that you accessed the entire live game without any issues via your Windows pc/laptop. We can confirm as well that we did not have any issues during the live game."
Bloody disgraceful.
part time pete wrote:Chadman wrote:Interesting - I emailed iFollow after Saturday's shambles when the commentary was out of sync with the picture and I knew everything that was about to happen on screen and have essentially been told I am a liar and there were no issues. No - 'none we were aware of' or 'we will investigate further' that I would expect - just the below.
Instead they said: "We are able to confirm that you accessed the entire live game without any issues via your Windows pc/laptop. We can confirm as well that we did not have any issues during the live game."
Bloody disgraceful.
Interestingly tonight while watch BT sports (Leicester vs WBA ) on my virgin media TV set up their commentary (John Helm?) was in front of the video. I couldn’t believe it.
Gazmoose82 wrote:Simples... get youself some IPTV chadman.
Every football game in the world for free... Movies... PPV events... Netflix series all for £62 a year.
services like sky, ifollow etc do not care about you...Hit these soul less, money grabbing companies were it hurts!
IN THE POCKET
yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Big yella wrote:yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Your right he shouldn't have to apologise for their crap service. However, he does owe one to those of us he has spent 3 games short of a season that it's been our fault, we logged in wrong, used the wrong server, our broadband is crap blah blah blah. (Any of those excuses seem very similar to the ones ifollow have been giving out.)
Yet now it's a fellow member of the press complaining it suddenly is ifollow's problem, and he's not a liar with a cheap shoddy broadband and too clueless to work it properly.
I suppose it would have nothing to do with him defending the service that has got him and his mate in to see every game live. whilst we all sat at home putting up with the rubbish served up.
The kind of answers chadman got is the kind we have been getting, when your lucky enough to get one, all season and Martin has defended them at every turn. (Awaits the 'don't dare call out St. Martin' replies.)
Big yella wrote:yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Your right he shouldn't have to apologise for their crap service. However, he does owe one to those of us he has spent 3 games short of a season that it's been our fault, we logged in wrong, used the wrong server, our broadband is crap blah blah blah. (Any of those excuses seem very similar to the ones ifollow have been giving out.)
Yet now it's a fellow member of the press complaining it suddenly is ifollow's problem, and he's not a liar with a cheap shoddy broadband and too clueless to work it properly.
I suppose it would have nothing to do with him defending the service that has got him and his mate in to see every game live. whilst we all sat at home putting up with the rubbish served up.
The kind of answers chadman got is the kind we have been getting, when your lucky enough to get one, all season and Martin has defended them at every turn. (Awaits the 'don't dare call out St. Martin' replies.)
MTFCMusings wrote:Big yella wrote:yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Your right he shouldn't have to apologise for their crap service. However, he does owe one to those of us he has spent 3 games short of a season that it's been our fault, we logged in wrong, used the wrong server, our broadband is crap blah blah blah. (Any of those excuses seem very similar to the ones ifollow have been giving out.)
Yet now it's a fellow member of the press complaining it suddenly is ifollow's problem, and he's not a liar with a cheap shoddy broadband and too clueless to work it properly.
I suppose it would have nothing to do with him defending the service that has got him and his mate in to see every game live. whilst we all sat at home putting up with the rubbish served up.
The kind of answers chadman got is the kind we have been getting, when your lucky enough to get one, all season and Martin has defended them at every turn. (Awaits the 'don't dare call out St. Martin' replies.)
Except it wasn't just John's problem, it was an issue across the board on this occasion with the commentary ahead of the picture. Completely different to any individual having connectivity problems.
The customer service of iFollow is a whole other issue, but not one I have had to experience fortunately.
Tippy Tappy Football wrote:I have watched around 145 League 2 games on ifollow this season and the coverage has been very good for all the clubs. I've really enjoyed it.
There was a slight delay on the Stevenage game but it wasn't too bad. You could just turn the sound down if you were bothered by it.
Big yella wrote:MTFCMusings wrote:Big yella wrote:yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Your right he shouldn't have to apologise for their crap service. However, he does owe one to those of us he has spent 3 games short of a season that it's been our fault, we logged in wrong, used the wrong server, our broadband is crap blah blah blah. (Any of those excuses seem very similar to the ones ifollow have been giving out.)
Yet now it's a fellow member of the press complaining it suddenly is ifollow's problem, and he's not a liar with a cheap shoddy broadband and too clueless to work it properly.
I suppose it would have nothing to do with him defending the service that has got him and his mate in to see every game live. whilst we all sat at home putting up with the rubbish served up.
The kind of answers chadman got is the kind we have been getting, when your lucky enough to get one, all season and Martin has defended them at every turn. (Awaits the 'don't dare call out St. Martin' replies.)
Except it wasn't just John's problem, it was an issue across the board on this occasion with the commentary ahead of the picture. Completely different to any individual having connectivity problems.
The customer service of iFollow is a whole other issue, but not one I have had to experience fortunately.
And all the other times when numerous people complain about the same issue, no picture, wrong commentary, getting kicked out, etc. etc. ?
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