Martin Shaw wrote:DogsDoDahs wrote:Martin Shaw wrote:one f in mansfield wrote:Tippy Tappy Football wrote:Is anybody having trouble watching full match replays on IFollow?
I just get "Register Now" on the full match video and it just then takes me to a match report. The same happens in the results section.
I just keep getting the Northampton away game on latest videos .watched a couple of videos on you tube that must be available on I follow but I only get written reports on there. Maybe because I am using my iPad.will try laptop tomorrow.
to get the extended interviews etc, you need to be an annual or monthly subscriber. If your last payment was more than a month ago/year ago as applicable, it may suggest you are no longer one of those and that would explain not being able to get the latest videos.
You can check your subscription payment history here: https://www.mansfieldtown.net/my-account/
Hi Martin
There is problem with i Follow and watching full match replays just like TTF has described.
I pay £4.49/month and my subscription is up to date as Payment is highlighted as SUCCEEDED on my account.
However you are asked to register to watch a full replay even for a game in which i paid £10 for a match pass and watched a live game i.e Man City U21s
Having paid the subs I should be able to watch full match replays and they are blocked
Hi.
Are you able to watch the extended highlights (which TTF said he could not)? If yes, your subscription is up to date (as you suggested).
If not, then ...
In the section "Payment history" I think the SUCCEEDED means the payment went through, but that would not necessarily equate to having a current subscription (it might but not necessarily).
In the section "Purchased packages", mine shows Audio season pass ACTIVE, with an expiry date of 4/9/21.
Does your "Purchased packages" have something similar?
The full match replays of the Preston and Man City U21 games are currently not available (I don't know the reason). They were available in the 24 hours after the game, as I had a watch of both of them. The full match replay of the Tranmere game is available now if you had a match pass.
DogsDoDahs wrote:Hi Martin.
I have used the chat bubble to talk with i follow. I am told their technical department are aware of the PC replay issue and are trying to fix the issue
Mansfieldmagic87 wrote:Sorry if this has already been asked/stated somewhere. Three queries regarding away games in the current situation:
1. Will Stags see a percentage of the passes we buy?
2. Will commentary be Stags focussed if bought the pass through stags ifollow?
3. If Orient commentary, can I mute it but still be able to hear sounds within the ground?
Dave Wayne wrote:Mansfieldmagic87 wrote:Sorry if this has already been asked/stated somewhere. Three queries regarding away games in the current situation:
1. Will Stags see a percentage of the passes we buy?
2. Will commentary be Stags focussed if bought the pass through stags ifollow?
3. If Orient commentary, can I mute it but still be able to hear sounds within the ground?
1. If bought through Stags Ifollow, the income for first 500 'away' fans goes to the home team. Any over 500 goes to Stags.
2. There is a settings icon (cog) at the bottom right of the screen where you can select home or away commentary.
Mansfieldmagic87 wrote:Dave Wayne wrote:Mansfieldmagic87 wrote:Sorry if this has already been asked/stated somewhere. Three queries regarding away games in the current situation:
1. Will Stags see a percentage of the passes we buy?
2. Will commentary be Stags focussed if bought the pass through stags ifollow?
3. If Orient commentary, can I mute it but still be able to hear sounds within the ground?
1. If bought through Stags Ifollow, the income for first 500 'away' fans goes to the home team. Any over 500 goes to Stags.
2. There is a settings icon (cog) at the bottom right of the screen where you can select home or away commentary.
Brilliant. Thanks for answering.
stag861 wrote:I got this on Wednesday
EFL Digital
Dear Supporter,
On the 12th of September there was a technical issue with iFollow with regards to the redemption of season ticket holder promotional codes. From your account, we can see that you then purchased a match pass in order to gain access to the coverage.
As a result, we will be issuing you a full refund. Please accept our sincere apologies. This refund will be processed automatically and be returned to you within 10 working days.
If you have any questions please do not hesitate to contact ifollow@efl.com.
EFL Digital
No sign so far.
shameless80 wrote:i cant get any video or commo. Is anyone else in the same boat?
cheers
kevin kents tasce wrote:Couldn't get anything on the website. 2 different laptops used.
Phone app working perfectly well
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