MTFCMusings wrote:Big yella wrote:yellowstagsfan wrote:Martin Shaw wrote:Apologies again, as I said on Saturday in multiple places including on Stagsnet, on social media, and again I apologised on commentary last night.
Too right Martin you did but you shouldn't have to Chadman is right there is a lack of Customer service and support
Your right he shouldn't have to apologise for their crap service. However, he does owe one to those of us he has spent 3 games short of a season that it's been our fault, we logged in wrong, used the wrong server, our broadband is crap blah blah blah. (Any of those excuses seem very similar to the ones ifollow have been giving out.)
Yet now it's a fellow member of the press complaining it suddenly is ifollow's problem, and he's not a liar with a cheap shoddy broadband and too clueless to work it properly.
I suppose it would have nothing to do with him defending the service that has got him and his mate in to see every game live. whilst we all sat at home putting up with the rubbish served up.
The kind of answers chadman got is the kind we have been getting, when your lucky enough to get one, all season and Martin has defended them at every turn. (Awaits the 'don't dare call out St. Martin' replies.)
Except it wasn't just John's problem, it was an issue across the board on this occasion with the commentary ahead of the picture. Completely different to any individual having connectivity problems.
The customer service of iFollow is a whole other issue, but not one I have had to experience fortunately.
And all the other times when numerous people complain about the same issue, no picture, wrong commentary, getting kicked out, etc. etc. ?