EdwinstoweStag wrote:Stags 2002 wrote:Marky Mark wrote:I thought I read somewhere on here a while ago that the ticketing system doesn't make any tickets available that are in peoples baskets until it resets itself overnight, so in theory if there were 1,000 tickets available on Thursday morning and a particularly indecisive person clicked on all of them and then didn't buy one, it would show as the game sold out until the next day when the 1,000 would become available again. I may have misread.
Mark this was definitely correct last season but appears to have been fixed due to tickets reappearing without any over night refresh being required for the game yesterday.
Another step forward which is great to see.
As you can see from the highlights of the game all blocks that where available to purchase tickets online where full. The less populated blocks where those that required contacting the ticket office.
So (unless I’m missing the point) why weren’t more blocks made available to oniline customers?
Sorry if this has been “done to death” in previous posts.
You aren't missing the point and its a question that only someone from the club could confirm for sure, it most likely is as Steve states one of the limitations the ticketing system has and as a result requires the ticket office to be contacted.
Mine like others frustrations is that stagstickets was continually being plugged by the club with only 2 tickets available online and no mention to call the ticket office knowing fair well many blocks where still available to buy tickets from (just not online).
JR posted on Twitter to contact the ticket office aswell but quite rightly a simple message on the stagstickets website would point people in that direction once tickets online are no longer available online.
Blocks unavailable online where as follows.
QLE:
Block A
Block B - (The family block)
IGU:
Block J - (Players tend to wave at this block so can only assume its initially players friends and familys but remaining tickets put on sale from the ticket office).
IGL:
Block A
Block F
Block G
Block H
10% capacity had to be held back as tickets where being sold on Saturday (roughly equating to blocks F, G and H)
I did however expect on Saturday the ticket system to show all blocks / remaining tickets available to purchase but it didn't. Again this could be a system limitation and not easily accomplished.
A simple message on the stagstickets website along the lines of "Due to EFL regulations not all tickets are available to purchase online however tickets remain on sale at the ticket office - please contact (insert number) to get your ticket for the game".