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Supporters' Complaints

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Re: Supporters' Complaints

Postby lifestags » Thu Jul 26, 2018 2:32 pm

Can we please ask again about more card machines in the ticket office and Kiosks please? Also could we ask if the club shop could open at a weekend during the summer May/June? Sounds petty I know.
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Re: Supporters' Complaints

Postby Sneag » Sun Jul 29, 2018 6:27 pm

10 minutes into 2nd half yesterday v Rotherham, I nipped off to the loo.

I couldn't help notice there was a load of pies left at the kiosk. So after going loo, I nipped back to the kiosk to get a pie ( I don't need a pie but I thought I'd help the club).
"Pie please"
"We're closed"
"But you have a load of pies & I have cash"
"We're closed"
"So you won't sell me a pie?"
"No"
"So you'd rather chuck these pies away than sell me one?"
"We're not chucking them away"
"So you want to sell me this pie next week, when it's a week old and reheated?"
Disinterest shrug

2 things, abysmal customer service and given the prices the club charge I don't want week old reheated crap.
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Re: Supporters' Complaints

Postby yellowstagsfan » Sun Aug 05, 2018 7:57 pm

Why were one of the exit gates still closed and padlocked in the IGU at full time after the NEWPORT game. This was causing congestion for fans on the staircases and could potentially have been dangerous
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Re: Supporters' Complaints

Postby bellwhiff » Sun Aug 05, 2018 8:22 pm

Surely exit gates should never be locked during games ?
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Re: Supporters' Complaints

Postby adamstag » Sat Aug 11, 2018 6:47 pm

The club make a massive mistake week in week out at half time, turning away masses of business

The sandy pate has about 4 people in, double it and you’ll easily make your money back and then some, doctje same at the kiosks where the people are slow and lethargic.

I’m not moaning for the sake of it, doing so as it want the club to make money
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Re: Supporters' Complaints

Postby Spiritater » Sun Aug 12, 2018 3:12 pm

adamstag wrote:The club make a massive mistake week in week out at half time, turning away masses of business

The sandy pate has about 4 people in, double it and you’ll easily make your money back and then some, doctje same at the kiosks where the people are slow and lethargic.

I’m not moaning for the sake of it, doing so as it want the club to make money


Why are they only letting four in?
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Re: Supporters' Complaints

Postby bigalstag » Thu Aug 16, 2018 5:35 pm

Toilets continually out of use in IGL and still only 1 handryer working out of 4.
Health hazard and even worse than last season.
Who is responsible for checking these things, as the situation never improves!
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Re: Supporters' Complaints

Postby bellwhiff » Thu Aug 16, 2018 9:05 pm

Hand dryer

:o
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Re: Supporters' Complaints

Postby Spiritater » Fri Aug 17, 2018 7:01 am

bigalstag wrote:Toilets continually out of use in IGL and still only 1 handryer working out of 4.
Health hazard and even worse than last season.
Who is responsible for checking these things, as the situation never improves!


There wasn't any hand dryers in the North Stand bogs in the 70's, not sure if there was a wash basin even and I'm still here 40+ years later. :lol: All this health hazard stuff :lol:
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Re: Supporters' Complaints

Postby bellwhiff » Fri Aug 17, 2018 8:45 am

Spiritater wrote:
bigalstag wrote:Toilets continually out of use in IGL and still only 1 handryer working out of 4.
Health hazard and even worse than last season.
Who is responsible for checking these things, as the situation never improves!


There wasn't any hand dryers in the North Stand bogs in the 70's, not sure if there was a wash basin even and I'm still here 40+ years later. :lol: All this health hazard stuff :lol:

Know what I mean. The North Stand bogs contravened the Geneva Convention on biological warfare.

Hand driers. :)
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Re: Supporters' Complaints

Postby Sneag » Fri Aug 17, 2018 10:29 am

You can avoid the need for hand driers by simply not urinating on your hands.

If you think about it the average male, spends longer washing his penis in the morning than the rest of his entire body. This pristine trouser snake is then popped into clean (unless you're some kind of animal) pants, where it stays safely tucked up until you need a wee.

In the time betwix morning shower and first piddle your hands will have come into contact with all sorts of nasty stuff. Yet after peeing it's considered somehow dirty not to wash your hands. Surely you should be scrubbing you penis in the sink, like you'd just climbed off a Bangkok whore?
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Re: Supporters' Complaints

Postby geoffhill » Wed Aug 29, 2018 7:15 am

As a mansfield Town supporter I am not interested one bit in what Boreham Wood are doing.Why is this info on Mansfield updates on the homepage of Stagsnet?
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Re: Supporters' Complaints

Postby Martin Shaw » Wed Aug 29, 2018 3:38 pm

geoffhill wrote:As a mansfield Town supporter I am not interested one bit in what Boreham Wood are doing.Why is this info on Mansfield updates on the homepage of Stagsnet?

there is nothing about Boreham Wood on the homepage of Stagsnet. Nor has there ever been, as we have never played them.
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Re: Supporters' Complaints

Postby geoffhill » Wed Aug 29, 2018 4:57 pm

OK Martin.Let me explain when I click on stagsnet the front page appears.It clearly shows Latest Mansfield updates which revolves and shows details of Boreham Wood.As I said before I am not remotely interested in them.I appreciate your further comments.
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Re: Supporters' Complaints

Postby Martin Shaw » Wed Aug 29, 2018 5:55 pm

this is the Stagsnet homepage. There is no Latest Mansfield updates other than
"The Stags lost 2-1 at West Brom on Tuesday. Visit the Match Centre for the Stagsnet report, while for all the post match reaction, ...", plus the last and next fixture, and league position.
See
Image
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Re: Supporters' Complaints

Postby geoffhill » Wed Aug 29, 2018 9:48 pm

I get fanbase homepage which shows latest mansfield updates which shows info about boreham wood.
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Re: Supporters' Complaints

Postby Martin Shaw » Wed Aug 29, 2018 10:56 pm

geoffhill wrote:I get fanbase homepage which shows latest mansfield updates which shows info about boreham wood.


So it looks like you are referring to this:
http://www.fanbase-links.co.uk/mansfiel ... links.html

For clarity, this website (fanbase) is not related to Stagsnet. I have no idea who runs it, and I have no control over it.

I also don't understand why you are associating it with Stagsnet.
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Re: Supporters' Complaints

Postby Stoney » Sun Oct 28, 2018 11:41 pm

The food and drink kiosks are ridiculous and have been for hears. Why do we carry on to persist with one taking money and another giving out food/drink? The queues in the QLE are ridiculous at times.
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Re: Supporters' Complaints

Postby Danielle SLO » Thu Nov 01, 2018 12:42 pm

The reason it is set up that way is for hygiene purposes. Staff will not handle money and then handle food.The kiosks are open from gates open to 10mins before full time. There are also 2 kiosks in Quarry Lane the larger one has the space for 2 tills therefore the queue will go down much quicker. I hope this helps with your query.
Please feel free to contact me Danielle.Hett@mansfieldtown.net or give the club a call and ask to speak to me. should you require any further information.
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Re: Supporters' Complaints

Postby lifestags » Thu Nov 01, 2018 12:54 pm

Danielle SLO wrote:The reason it is set up that way is for hygiene purposes. Staff will not handle money and then handle food.The kiosks are open from gates open to 10mins before full time. There are also 2 kiosks in Quarry Lane the larger one has the space for 2 tills therefore the queue will go down much quicker. I hope this helps with your query.
Please feel free to contact me Danielle.Hett@mansfieldtown.net or give the club a call and ask to speak to me. should you require any further information.



Hi Danielle,

I was wondering if the club had ever thought about getting card machines in on the Kiosk's? Would make life a lot easier and could make the club more money from people who dont carry cash?
Last edited by lifestags on Thu Nov 01, 2018 1:27 pm, edited 2 times in total.
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Re: Supporters' Complaints

Postby Danielle SLO » Thu Nov 01, 2018 1:24 pm

It’s a fantastic idea and one we have been looking into. Contactless in particular. The kiosks are very busy especially with the introduction of the membership scheme in Quarry Lane. The club is constantly improving parts of the stadium bit by bit. Patience is required as we are trying to improve the matchday experience for all.
If you have time to come to the stadium on a non matchday I would be happy to have a chat about new ideas
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Re: Supporters' Complaints

Postby part time pete » Thu Nov 01, 2018 2:39 pm

Looks like you have got a date there Dan, you better not tell Lauren :lol:
Can we play Accrington Stanley every week.
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Re: Supporters' Complaints

Postby Stoney » Thu Nov 01, 2018 2:46 pm

Thanks Danielle that makes sense although it doesn't stop the frustration, I rate fancied an ice cold cider at half time

I agree contactless payments would be brilliant. Don't know if there would be an option or space for a separate bottle bar?
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Re: Supporters' Complaints

Postby Danielle SLO » Thu Nov 01, 2018 5:26 pm

It wouldn’t be football without frustration.

Please don’t hestitate to contact me with any further issues or queries.

Cheers
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Re: Supporters' Complaints

Postby old ram stag » Sun Dec 16, 2018 7:34 pm

my only complaint is the 50/50 half time draw, if you go into the SP at HT you never get to hear the numbers, it can't be hard to advertise the full draw result as we do the weekly Friday one can it?
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