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Supporters' Complaints

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Re: Supporters' Complaints

Postby Spiritater » Sat Nov 11, 2017 12:05 am

Tof wrote:
The One wrote:Do you expect a turnstile for cash and seat of choice on the off chance you may come over from Germany? It will not happen at the Wonk or anywhere else.


I expect nothing and am therefore never disappointed.

What you described above though is exactly how it used to work (for anyone).
But fair enough, times have changed and JR sets the rules, I've no problem with that and am very thankful for his investment in and work for the club.

By the same token though, he should know that some changes he's made (in my instance) and some of the decisions he's made (e.g. kids prices - see Doom Merchant's posts) are losing the Stags some customers as well, in the case of kids probably long-term.



But apparently doing it that way was costing the club far more as substantial amounts of dosh were going missing. Now with the system we have every penny is accounted for.

Maybe in time we could have a gate with a 'contactless' terminal in it in say the QLE and have one set aside area for those that want to rock up at 2.55pm and pay to go in on their card. That way t'club's gonna be sure there's no fiddlin going on. But access to all areas would create problems for those that've bothered to pre plan their day with Bill Brewer, Jan Stewer, Peter Davy, Peter Gurney, Dan'l Whidden, Harry Hawk and Old Uncle Tom Cobleigh n all sat in their seats.
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Re: Supporters' Complaints

Postby EdwinstoweStag » Wed Nov 15, 2017 9:00 am

Spiritater wrote:
Tof wrote:
The One wrote:Do you expect a turnstile for cash and seat of choice on the off chance you may come over from Germany? It will not happen at the Wonk or anywhere else.


I expect nothing and am therefore never disappointed.

What you described above though is exactly how it used to work (for anyone).
But fair enough, times have changed and JR sets the rules, I've no problem with that and am very thankful for his investment in and work for the club.

By the same token though, he should know that some changes he's made (in my instance) and some of the decisions he's made (e.g. kids prices - see Doom Merchant's posts) are losing the Stags some customers as well, in the case of kids probably long-term.

But apparently doing it that way was costing the club far more as substantial amounts of dosh were going missing. Now with the system we have every penny is accounted for.

Maybe in time we could have a gate with a 'contactless' terminal in it in say the QLE and have one set aside area for those that want to rock up at 2.55pm and pay to go in on their card. That way t'club's gonna be sure there's no fiddlin going on. But access to all areas would create problems for those that've bothered to pre plan their day with Bill Brewer, Jan Stewer, Peter Davy, Peter Gurney, Dan'l Whidden, Harry Hawk and Old Uncle Tom Cobleigh n all sat in their seats.


Is Jan the sister or the wife of Dan Stewer?
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Re: Supporters' Complaints

Postby Spiritater » Thu Nov 16, 2017 12:08 am

EdwinstoweStag wrote:
Spiritater wrote:
Tof wrote:
The One wrote:Do you expect a turnstile for cash and seat of choice on the off chance you may come over from Germany? It will not happen at the Wonk or anywhere else.


I expect nothing and am therefore never disappointed.

What you described above though is exactly how it used to work (for anyone).
But fair enough, times have changed and JR sets the rules, I've no problem with that and am very thankful for his investment in and work for the club.

By the same token though, he should know that some changes he's made (in my instance) and some of the decisions he's made (e.g. kids prices - see Doom Merchant's posts) are losing the Stags some customers as well, in the case of kids probably long-term.

But apparently doing it that way was costing the club far more as substantial amounts of dosh were going missing. Now with the system we have every penny is accounted for.

Maybe in time we could have a gate with a 'contactless' terminal in it in say the QLE and have one set aside area for those that want to rock up at 2.55pm and pay to go in on their card. That way t'club's gonna be sure there's no fiddlin going on. But access to all areas would create problems for those that've bothered to pre plan their day with Bill Brewer, Jan Stewer, Peter Davy, Peter Gurney, Dan'l Whidden, Harry Hawk and Old Uncle Tom Cobleigh n all sat in their seats.


Is Jan the sister or the wife of Dan Stewer?

They aren't related.
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Re: Supporters' Complaints

Postby wardy12345 » Thu Nov 30, 2017 3:31 pm

Would it be possible to extend the food counter in the upper west stand so you can put the milk in the tea and drop the empty cartens into the bin with going looking for the bin
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Re: Supporters' Complaints

Postby Stags Fans United » Thu Nov 30, 2017 5:50 pm

Do any supporters have any issues that need raising at the next MTFC board meeting which will be held next week?

The list of points raised by SFU at the last board meeting were as follows:

1. More card machines for ticket office.
2. Improve online purchase of tickets. Some blocks and seats in Ian Greaves Stand are not shown as being available.
3. Toilets in Ian Greaves Upper are in a disgusting state and need improving. They are also very small. (The toilets in the old West Stand were much better)
4. What is the situation regarding radio broadcasting rights? Would the club be better moving back to the BBC now that Mansfield 103.2 seem to be more interested in Forest than the Stags.

Any more?
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Re: Supporters' Complaints

Postby Spiritater » Thu Nov 30, 2017 6:03 pm

Stags Fans United wrote:Do any supporters have any issues that need raising at the next MTFC board meeting which will be held next week?

The list of points raised by SFU at the last board meeting were as follows:

1. More card machines for ticket office.
2. Improve online purchase of tickets. Some blocks and seats in Ian Greaves Stand are not shown as being available.
3. Toilets in Ian Greaves Upper are in a disgusting state and need improving. They are also very small. (The toilets in the old West Stand were much better)
4. What is the situation regarding radio broadcasting rights? Would the club be better moving back to the BBC now that Mansfield 103.2 seem to be more interested in Forest than the Stags.

Any more?


Was there any feedback on the questions asked?
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Re: Supporters' Complaints

Postby Dan » Thu Nov 30, 2017 11:45 pm

The new steward on the car park needs a training course in how not to be an arrogant idiot & to use what bit of common sense he’s been ‘blessed’ with. He caused loads of problems on Saturday including refusing regular disabled fans their space as his ‘list was full’ when the club had said it was first come first served. He was a disgrace.
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Re: Supporters' Complaints

Postby Stags 2002 » Fri Dec 01, 2017 12:47 am

Agree feedback to original points raised would show things are being taken on board and discussed constructively.

Can we have feed back or a date when feedback is expected to be received? I.e if action points were taken away from last meeting and due to provide response at the next meeting.

All we ask is for communication.

On a positive note I will state at the game v Chesterfield the Steward in P block was actively telling parents that should their child require the toilet to use executive toilets, doesn't solve the problem for the wider audience but does help with kids.

On a negative note the police standing at the front of the block P preventing seated fans seated from viewing the game, meaning they had to stand up towards end of first half / start of second half. It was only until one of his superiors were spoken to by a fan did he tell his colleague to move. I fully appreciate they are there to prevent public disorder should it arise, but they aren't there to watch a free game of football and spoil the enjoyment of fans by responding arrogantly "no im not moving".
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Re: Supporters' Complaints

Postby Tippy Tappy Football » Fri Dec 01, 2017 1:27 pm

The last board meeting was attended by Dean in October and the directors noted the points that had been raised by SFU and agreed to look into them.

There has obviously still been an issue about buying tickets online as demonstrated by the Chesterfield game but the board did manage to get more tickets released e.g. R Block.

Paul Broughton has informed me that the board inspected the Upper IGU toilets after the board meeting and that the toilets were clean. However, I think the main problem with them is that they are not fit for purpose and are far too small. I have pointed out that the directors would complain about them if they had to use them. It was complete chaos at half time for the Chesterfield game when there were very large queues.

With regard to radio broadcasting, the board said they were currently tied into a deal with Mansfield 103.2 but would review matters when the contract was next renewed.

I'll follow up on them at the board meeting next week.

Regards

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Re: Supporters' Complaints

Postby Spiritater » Fri Dec 01, 2017 6:39 pm

Tippy Tappy Football wrote:The last board meeting was attended by Dean in October and the directors noted the points that had been raised by SFU and agreed to look into them.

There has obviously still been an issue about buying tickets online as demonstrated by the Chesterfield game but the board did manage to get more tickets released e.g. R Block.

Paul Broughton has informed me that the board inspected the Upper IGU toilets after the board meeting and that the toilets were clean. However, I think the main problem with them is that they are not fit for purpose and are far too small. I have pointed out that the directors would complain about them if they had to use them. It was complete chaos at half time for the Chesterfield game when there were very large queues.

With regard to radio broadcasting, the board said they were currently tied into a deal with Mansfield 103.2 but would review matters when the contract was next renewed.

I'll follow up on them at the board meeting next week.

Regards

Darren



Thank you Darren much appreciated.
It's nice to know they will review broadcast rights in due course. To continue with the Woodhouse Rd lot under the present contract terms, ie 'we'll do commo when we've nowt better to do' would be pretty poor.
Just imagine the utter laughableness of us being drawn away to Manchester Utd in the FA Cup 3rd round and the radio listeners in the town and surrounding area being,
A. Having to be content with updates into Clownty's league game that week as they'd been KO'd by Oxford City in the 2nd Rnd.

B. Forced to listen to a song from Bouncy and then loadsa naff carpet ads, a quick flit to the Chitty Ground, some Premiership scores and then going across to Old Trafford where Rosey'd put us one up with five mins to play when Bouncy was singing :D

How bad would that be?

I know we've that fantastic service ifollow but your casual listener aint gonna fork out for it. He/she's gonna turn on the radio and think, 'why's it not on there. Are Stags that meaningless they don't warrant some proper coverage'?
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